Once a shirt or favor order has been placed, we will make every effort to add to your order in a reasonable time frame. However, because we turn our orders so quickly, this is not always possible. You may have the option of pushing back your delivery date should you need to add on to your order and add-ons of less than 12 shirts may incur an order change fee. We are happy to do reorders of 24 pieces or more (screen printing and embroidery only).
Orders are processed only after the artwork has been approved by the customer. We strive to provide you with accurate, high quality artwork, but we rely on you to proof your artwork carefully: Please double-check names, dates and spelling before approving your artwork. TGI cannot be responsible for errors that appear on printed merchandise after the artwork has been approved. If you have difficulty reading smaller type on your design in order to proof your artwork, please let your sales rep know.
We are happy to provide artwork for our collegiate customers as part of our service. If you would like several designs to choose from, please select them from our Purple Planet Art Lounge design library-this is there for you convenience. Once your group has decided on one design, we will be happy to customize it for your event. Due to time constraints on our art department, we cannot provide multiple customized designs. We can provide custom designs at no additional charge as long as they require one hour or less of design time. Artwork that requires additional time or illustration will incur a per-shirt upcharge to cover the cost. It is our policy to get you the artwork you want! If you need to make revisions to the design we provide you, please make all revisions at one time. Additional revisions may incur an upcharge to cover the additional art time required. All designs in the design library and all designs we create for our customers are copyright protected and may not be recreated. They are intended for use on orders placed only through TGI. Any infringement of this will result in legal action. If you would like to use your t-shirt artwork on other materials for your event, please ask your sales rep and we will help you if we can
By ordering custom imprinted merchandise for your organization, the customer represents that all of the materials which are used by the seller in the production of the items represented by TGI (including, but not limited to the Greek letters of any organization, crests, logos, insignias or customized designs) will not cause the violation of any law, judicial decision, rule, regulation, ordinance, franchise or similar arrangements, informal or formal, oral or written relating to trademarks, copyrights, service marks etc. The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, damages, losses or assessments including attorney's fees which may be incurred by the seller which may arise as a result of the seller processing any order commissioned by the customer. The depiction of any logo, name or design in our catalogs or website is for demonstrative purposes only and does not imply that any such designs, logos, or names can be reproduced without proper authorization or permission.
If an order must be cancelled after the goods have been ordered, a restocking fee of 15-20% may apply. Please make sure you have the authorization of your organization before placing an order. In the instance of custom artwork, a charge for design time may apply as well.
TGI accepts most major credit cards, check-by-phone, check by mail or money order. Please note that if you send a check in the mail, we cannot place your order until the payment is received and it may delay your delivery date. Please do not have individuals make checks payable to TGI. Individual checks should be made payable to your organization and then one check cut for the order.
Payment is expected at the time of order placement, except in the instance of a University departmental purchase.
A reorder can be ordered after the original order has been shipped. The minimum quantity for a reprint is 24 pieces. Please call to get pricing info before collecting money from your members as the pricing for your reorder may be higher if your order quantities are lower than your initial order.
Because all orders are custom printed, we do not allow returns. Sorry for any inconvenience.
Our standard turnaround time for screen print orders is one week. Embroidery and party favors will require about 1O-15 days. Please inquire with your sales rep if you need your order rushed through, we will make every effort to accommodate your deadline for an additional fee.
All orders will be shipped Fedex ground unless arrangements are made. Most residential Fedex deliveries are made in the late afternoon or early evening, so don't panic if your order has not arrived yet. If you are concerned about your delivery, call your sales rep and we will make every effort to track it for you. TGI cannot be held responsible for deliveries that are delayed by Fedex or weather conditions. Please place your order in plenty of time to receive merchandise before your event date to eliminate this possibility.
If we discover a shortage or manufacturer's defect during printing in one or more of your shirts, TGI will replace it immediately in order to fill your order. We will notify you by phone of any substitutions when possible. All orders are counted three times by our quality control department to make sure that the sizes and quantities are accurate. TGI cannot assume responsibility for a shortage if your package is left unattended after it has been opened. Please make sure that your delivery location is secure. In the extremely rare case that a shortage or defect still is discovered, TGI will refund the difference to the customer promptly. It is not possible to reprint the missing or damaged shirt(s) once the order has been printed and shipped unless the situation meets the specifications for a re-order (see above).